Privacy Policy

Total Hearing Aid Center ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website totalhearingaidcenter.com (the "Site"), how we use it, and your choices. By using the Site, you agree to this Policy.

Information We Collect

• Information you give us: When you book an appointment, fill out a form, or contact us, we may collect your name, phone number, email address, preferred appointment time, and the reason for your visit.
• Information collected automatically: Like most websites, we automatically collect technical data such as your IP address, browser type, device information, pages visited, and the date/time of your visit, using cookies and similar technologies (including analytics tools such as Google Analytics).

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and follow up on appointments;
• Respond to your questions and requests;
• Provide and improve our services and Site;
• Send you appointment reminders and, where you have consented, occasional updates or offers;
• Comply with legal obligations.

SMS / Text Messaging Consent

By providing your mobile phone number, you consent to receive appointment-related and informational text messages from Total Hearing Aid Center at the number provided. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data described in this Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate the Site and our business (for example, our scheduling/CRM platform, hosting provider, and analytics providers), and only to the extent needed to perform those services. We may also disclose information if required by law or to protect our rights, safety, or property.

Cookies & Analytics

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect Site functionality.

Data Retention & Security

We retain personal information only as long as necessary for the purposes described above or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission over the internet is 100% secure.

Your Choices & Rights

You may request to access, correct, or delete the personal information we hold about you, or opt out of marketing communications, by contacting us using the details below. Depending on your state of residence, you may have additional rights under applicable privacy laws.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Questions about this policy? Contact Total Hearing Aid Center, 1151 N. Buckner Blvd., Suite 205, Dallas, TX 75218 · 972-914-9592 · info@totalhearingaidcenter.com